{"id":1322,"date":"2023-05-11T02:05:34","date_gmt":"2023-05-11T02:05:34","guid":{"rendered":"https:\/\/curtin.edu.my\/study\/campus-life\/accommodation\/frequently-asked-questions\/"},"modified":"2025-08-27T02:09:03","modified_gmt":"2025-08-27T02:09:03","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/curtin.edu.my\/study\/campus-life\/accommodation\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section\n                class=\"block accordions\" role=\"complementary\"\n        aria-label=\"Accordion\"\n        data-segment=\"all\">\n\n        \n\n    <div class=\"accordions__container\">\n                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-are-the-choice-of-accommodation\" aria-expanded=\"false\">What are the choice of accommodation?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-are-the-choice-of-accommodation\" aria-hidden=\"true\">\n                    <p>Kingfisher 1, 2, 3, 4, 6, 7, 8, 9 and Curtin Water II.<\/p>\n<p>Check them out <a href=\"https:\/\/curtin.edu.my\/study\/campus-life\/accommodation\/\">here<\/a><\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"how-to-apply-for-the-accommodation\" aria-expanded=\"false\">How to apply for the accommodation?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"how-to-apply-for-the-accommodation\" aria-hidden=\"true\">\n                    <p>To apply for University Accommodation, e-mail <a href=\"mailto:residence@curtin.edu.my\" target=\"_blank\" rel=\"noopener\">residence@curtin.edu.my<\/a>\u00a0and provide the below details<\/p>\n<ul>\n<li>Student Name<\/li>\n<li>Curtin ID<\/li>\n<li>MYR 150.00 non-refundable processing fee<\/li>\n<\/ul>\n<p>You will receive the login token for Housing Portal within 3 workings day<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-is-the-housing-refund-process\" aria-expanded=\"false\">What is the housing refund process?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-is-the-housing-refund-process\" aria-hidden=\"true\">\n                    <p>The process of refund is subject to:<\/p>\n<ul>\n<li>Completion of documentation; and<\/li>\n<li>Quotation to repair &amp;\/or replace damaged assets (if any); and<\/li>\n<li>Return of housing keys and card; and<\/li>\n<li>Availability of utilities bills up to your tenancy end date to compile the chargeable excess bill.<\/li>\n<\/ul>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"when-can-i-expect-my-refund\" aria-expanded=\"false\">When can I expect my refund?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"when-can-i-expect-my-refund\" aria-hidden=\"true\">\n                    <p>Refund timeline:<\/p>\n<ul>\n<li>form received before 16 July, you can expect afund transfer by September<\/li>\n<li>form received before 15 December, you can expect a fund transfer by February<\/li>\n<\/ul>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-if-i-am-on-holiday-when-you-offer-me-the-accommodation\" aria-expanded=\"false\">What if I am on holiday when you offer me the accommodation?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-if-i-am-on-holiday-when-you-offer-me-the-accommodation\" aria-hidden=\"true\">\n                    <p>If you have applied for University accommodation online, you can check your application status on the <a href=\"http:\/\/accom.curtin.edu.my\/Curtin\/WLogin\/ApplicantLogin.aspx\" target=\"_blank\" rel=\"noopener\">Residence Portal<\/a><\/p>\n<p>Our online services enable you to access and accept the accommodation offered anywhere in the world.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"are-there-deadlines-i-should-know-about\" aria-expanded=\"false\">Are there deadlines I should know about?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"are-there-deadlines-i-should-know-about\" aria-hidden=\"true\">\n                    <p><strong>YES.<\/strong> Make sure you meet the deadlines outlined in the <a href=\"https:\/\/curtin.edu.my\/study\/campus-life\/accommodation\/housing-calendar\/\" target=\"_blank\" rel=\"noopener\">Residence Calendar<\/a>. Mark the important dates on your calendar.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"i-have-never-been-to-miri-or-sarawak-or-even-malaysia-will-there-be-anyone-to-meet-me-at-the-miri-airport\" aria-expanded=\"false\">I have never been to Miri or Sarawak or even Malaysia. Will there be anyone to meet me at the Miri Airport?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"i-have-never-been-to-miri-or-sarawak-or-even-malaysia-will-there-be-anyone-to-meet-me-at-the-miri-airport\" aria-hidden=\"true\">\n                    <p>We understand the anxieties involved when it comes to travelling to a foreign country for the first time. To ease your mind on your journey to Miri, we provide Airport Reception Service (ARS) at no extra cost. All you need to do is to fill up the ARS Form\u00a0at least 5 working days prior to your arrival, our representative will meet you at Miri Airport and transfer you to your University Accommodation.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-is-my-room-number\" aria-expanded=\"false\">What is my room number?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-is-my-room-number\" aria-hidden=\"true\">\n                    <p>Room details will be disclosed upon check-in.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"can-i-move-early\" aria-expanded=\"false\">Can I move early?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"can-i-move-early\" aria-hidden=\"true\">\n                    <p>Students are strongly advised not to arrive at their designated residences before the specified check-in date. If you intend to arrive early, please check with Residence Office for room availability.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"may-i-personalise-my-room-or-unit\" aria-expanded=\"false\">May I personalise my room or unit?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"may-i-personalise-my-room-or-unit\" aria-hidden=\"true\">\n                    <p>Do not affix posters, or nails to walls, ceilings or furniture of bedrooms or common areas. Any damage found will be charged on departure to the person(s) responsible.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-if-i-do-not-get-on-with-my-flat-mates-or-have-a-problem\" aria-expanded=\"false\">What if I do not get on with my flat mates or have a problem?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-if-i-do-not-get-on-with-my-flat-mates-or-have-a-problem\" aria-hidden=\"true\">\n                    <p>During your stay, issues or problems may arise that you may find difficult to deal with. Talk to Residence Office if you need help.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"can-i-move-if-i-do-not-like-my-room\" aria-expanded=\"false\">Can I move if I do not like my room?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"can-i-move-if-i-do-not-like-my-room\" aria-hidden=\"true\">\n                    <p>Please contact Residence Office and the team will assist you accordingly. A charge of <strong>MYR 150.00<\/strong> will be imposed for any room change request.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"standard-curfew-hours\" aria-expanded=\"false\">Standard Curfew Hours?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"standard-curfew-hours\" aria-hidden=\"true\">\n                    <p>Monday \u2013 Sunday 10:00 pm \u2013 7:00 am<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"can-i-smoke\" aria-expanded=\"false\">Can I smoke?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"can-i-smoke\" aria-hidden=\"true\">\n                    <p>Smoking, vaping and consumption of any tobacco-based products are strictly prohibited in the Accommodation Complex\/Compound.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"do-i-have-to-do-my-own-cleaning\" aria-expanded=\"false\">Do I have to do my own cleaning?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"do-i-have-to-do-my-own-cleaning\" aria-hidden=\"true\">\n                    <p>Residents are required to keep their own room and flat\/unit\/house clean and tidy at all times, especially the kitchen.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"where-can-i-do-my-laundry\" aria-expanded=\"false\">Where can I do my laundry?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"where-can-i-do-my-laundry\" aria-hidden=\"true\">\n                    <p>A coin-operated laundry is located on site<\/p>\n<p>Charges per wash MYR3.00 &#8211; MYR4.00<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"what-happens-if-there-is-a-maintenance-problem-in-my-room-flat-unit\" aria-expanded=\"false\">What happens if there is a maintenance problem in my room\/flat\/unit?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"what-happens-if-there-is-a-maintenance-problem-in-my-room-flat-unit\" aria-hidden=\"true\">\n                    <p>Any maintenance or defect should be reported to <span style=\"text-decoration: underline\"><a href=\"mailto:residence@curtin.edu.my\">residence@curtin.edu.my<\/a><\/span> immediately. Damage due to fair wear and tear will be repaired free of charge.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"how-long-does-it-take-for-repairs\" aria-expanded=\"false\">How long does it take for repairs?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"how-long-does-it-take-for-repairs\" aria-hidden=\"true\">\n                    <p>It depends on the seriousness of the problem. Visit Residence Office for details on priorities and estimated timelines.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"am-i-responsible-for-paying-for-damages\" aria-expanded=\"false\">Am I responsible for paying for damages?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"am-i-responsible-for-paying-for-damages\" aria-hidden=\"true\">\n                    <p>Damage due to fair wear and tear will be repaired free of charge.\u00a0 Any negligence damage will be charged to the person(s) responsible. In the case of damages to the common areas, where the person responsible is unknown and does not come forward, the cost will be equally divided between all tenants of the flat\/unit\/house. Please note that residents are responsible for any damage caused by their visitors.<\/p>\n<p>The defect price list is available on the notice board.<\/p>\n\n            <\/div>\n<\/div>                    <div class=\"accordion\">\n            <button class=\"accordion__heading accordion__toggle\" aria-controls=\"can-i-have-a-guest-to-stay\" aria-expanded=\"false\">Can I have a guest to stay?<span class=\"ico ico-chevron-fat ico--deep-blue\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path d=\"M10.91 30.41l-2.82-2.82L19.67 16 8.09 4.41l2.82-2.82L25.33 16 10.91 30.41z\"\/><\/svg><\/span><\/button>\n        <div class=\"accordion__content content\" id=\"can-i-have-a-guest-to-stay\" aria-hidden=\"true\">\n                    <p>We do not allow visitors to stay overnight.<\/p>\n\n            <\/div>\n<\/div>            <\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1291,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","footnotes":""},"tags":[],"class_list":["post-1322","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/pages\/1322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/comments?post=1322"}],"version-history":[{"count":0,"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/pages\/1322\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/pages\/1291"}],"wp:attachment":[{"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/media?parent=1322"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/curtin.edu.my\/study\/wp-json\/wp\/v2\/tags?post=1322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}